Terms and Conditions
Please read these terms carefully, print and keep a copy of for your reference. The terms and conditions set, shall not affect your statutory rights.
Stacey Bentley Jewellery Design shall make every effort to ensure prices are correct at the time of purchase, however reserves the right to refuse an order in the event of a pricing error.
The jewellery is handmade and due to the unique nature of the products; no two items are exactly the same. Each piece is subject to minor fluctuations in size, shape, colour and appearance.
How to place an order
Browse the web pages. If there is a piece of jewellery you wish to buy, please email Stacey at firstname.lastname@example.org to place your order.
How payments are made
Payments are made via bank transfer or cheque. Bank details will be provided upon invoice. Please make cheques payable to Stacey Bentley.
UK Delivery – Stacey sends all jewellery via Royal Mail Special Delivery at a cost of £8. Items will arrive before 1pm the day after postage (items sent on Friday will arrive Monday before 1pm). This requires a signature and your items will be fully insured.
International Delivery (outside the UK) – Please contact Stacey for a quote.
Stacey Bentley Jewellery Design reserves the right to charge you for any extra costs arising from any changes you make to the Delivery Address after your order has been submitted. Refusal or failure to take delivery could result in additional costs, you the consumer shall be liable to pay on demand all costs incurred as a result of this and costs of any product storage.
Late and Lost Deliveries
If your delivery has been delayed, then please contact Stacey and she will provide you with the tracking number to enable you to trace your parcel with the Royal Mail.
Please note that we do not refund or replace items that are tracked as being delivered. You can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form.
Stacey Bentley Jewellery Design is not liable for any items lost through the fault of Royal Mail.
For reasons of hygiene, earrings for pierced ears are non-returnable.
Stacey Bentley Jewellery Design is unable to extend the returns policy for individually commissioned pieces of jewellery.
I) Pieces made up in a variation of materials or colours to the piece on offer.
ii) Where a bangle, bracelet, ring or other has been specially made for you.
iii) Where necklace lengths are different to those offered.
iv) Personalised items with your name or special text on them.
However, in some circumstances and at Stacey's discretion, alterations may be possible but will incur extra costs.
We require a 50% non-refundable deposit to secure your special commission. Once an order has been started by Stacey, the order cannot be cancelled. Upon completion of the order the remaining 50% must be paid before the commission can be collected or posted to you.
If, for any reason, your purchase from Stacey Bentley Jewellery Design is unsuitable and you wish to return the goods (with the exception of earrings), you must inform Stacey by email to email@example.com within 7 days of receipt of your purchase. Goods must then be returned within 14 days of receipt for a full refund or exchange, excluding any postage charges. Your purchase must be unworn and received in perfect condition in the original packaging. Stacey strongly recommends that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as Stacey cannot accept any responsibility for returned items that are lost or stolen. Upon receipt of the goods in accordance with the above, Stacey will issue a full refund, or an exchange credit as required.
If an item arrives damaged, please inform Stacey by email to the above address within 3 days of receipt for a replacement or full refund.
Taking Care of Your Jewellery
All Stacey Bentley Jewellery is handmade from her Edinburgh workshop. Stacey recommends taking time to look after your jewellery. It really makes all the difference. Please refer to the jewellery care notes provided with your purchase. Alternatively please refer to the ‘Jewellery Care’ section of this website.
All copyright and intellectual rights of the goods and their design are the property of Stacey Bentley, Stacey Bentley Jewellery Design, and you agree that you will not for any purpose copy the goods, commission copies of the goods or otherwise cause them to be copied by any person, company or other organisation.