RETURNS & EXCHANGES
We hope that you will be delighted with your purchase from Stacey Bentley but if for any reason you are unhappy with an item please contact Stacey in the first instance.
If, for any reason, your purchase is unsuitable and you wish to return the goods, you must inform us by email to email@example.com within 14 days of receipt of your purchase for a Returns Authorisation Number. Goods must then be returned within 14 days of receipt for a full refund or exchange, excluding any postage charges. Your purchase must be unworn and received in perfect condition in the original packaging. We strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as we cannot accept any responsibility for any returned items that are lost or stolen. Upon receipt of the goods in accordance with the above, we will issue a full refund, or an exchange credit as required.
If an item arrives damaged, please inform us by email to the above address within 3 days of receipt for a replacement or full refund.
NON RETURNABLE ITEMS
For reasons of hygiene, earrings for pierced ears are non returnable.
We are unable to extend our returns policy for individually commissioned pieces of jewellery.
i) Pieces made up in a variation of materials or colours to the piece on offer.
ii) Where a bangle, bracelet, ring or other has been specially made for you.
iii) Where necklace lengths are different to those offered.
IF YOU WISH TO CANCEL YOUR PURCHASE
(i) You must notify us by email to firstname.lastname@example.org before we have dispatched the goods to you.
(ii) Where goods have already been dispatched to you, by returning goods to us in accordance with the returns clause above.
ORDERS AND COMMISSIONS
Orders or commissions cannot be cancelled once payment has been made unless specifically by agreement with Stacey Bentley. Once an order has been started by Stacey, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we shall see if a cancellation is possible.